From referral and onboarding through outcome reporting, MedMe runs the operational layer specialty pharmacy needs, with three AI agents working across every stage of the patient journey.
Each agent handles a distinct surface area of specialty pharmacy operations. Together they cover intake, coordination, clinical documentation, and back-office data work — so your team focuses on care, not the busywork around it.
Voice agents for intake, check-ins, and delivery. Automates routine patient touchpoints through inbound and outbound calls, working alongside your existing call center.
Transcribes consultations and autofills documentation. Pharmacist-led sessions run and documented in-platform, with telehealth support built in.
Automated data entry across non-integrated systems. RPA-driven workflows for special authorization, claims, and outcome reporting where no API exists.
Digital intake replaces the manual chase. Eligibility, enrollment, and special authorization all run in one workflow, with missing-info flagging built in so nothing stalls in the queue.
Digital intake from referral to enrolled, eliminating fax and manual hand-offs.
Digital eligibility verification and seamless provider transitions.
Automated PA intake with eligibility checks and missing-info flagging.
Patients book, confirm, and reschedule via the channel that works for them. Reminders go out on schedule. The clinical team stops chasing logistics and starts running clinical care.
Automated reminders ensuring on-time medication access.
Patients book, confirm, and reschedule by phone, with confirmations and reminders running automatically.
Automated outreach when slots open in high-demand programs.
Medication reviews, telehealth, and counseling all run inside the platform. Clinical Assistant transcribes the consult and autofills the note, so pharmacists leave the visit with documentation already done.
Pharmacist-led sessions run and documented in-platform.
Remote sessions with built-in communications and documentation.
Automated follow-ups and check-ins sustaining care between visits, with documentation captured straight into the chart.
Proactive refill reminders and ongoing check-ins keep patients on therapy. Coordination with patient support programs continues across the journey. Outcome dashboards run on the structured data captured at every stage.
Automated proactive refill reminders and check-ins keeping patients on therapy.
Ongoing coordination with patient support programs across the journey.
Real-time dashboards from structured data captured across all stages.
PSP coordinators managing high-touch patient journeys. Call-center staff handling appointment confirmations and refill check-ins. Back-office teams processing intake across disconnected systems. Most of it currently runs on fax machines, phone trees, and manual hand-offs.
“We're looking for ways to take the repetitive work off the plates of PSP coordinators, call-center staff, and back-office teams — so the people doing this work can focus on the activity that actually requires a human.”
What we heard at Asembia 2026
Inbound and outbound voice agent handling the high-volume coordination work that consumes specialty teams: refill reminders, prior-auth status, adherence check-ins, patient navigation, and multi-patient inquiries.
Learn more about Patient Concierge →Voice handling for the everyday operational calls: status checks, patient navigation, and routine FAQs that would otherwise tie up your call center.
Proactive patient outreach at the right cadence: refill check-ins, treatment adherence, delivery coordination, and follow-ups.
Status follow-ups on special authorizations, documentation requests, and payer status checks. Automated where they can be, structured where they can't.
A 30-minute conversation with our specialty team. We'll map your patient mix, payer contracts, and clinical workflows, and propose a phased rollout that fits your operational reality.
Talk to our specialty team →