A dedicated AI agent that runs alongside your team, handling routine patient touchpoints so your pharmacists and technicians can stay focused on dispensing and clinical care.
Patient Concierge takes the routine touchpoints off your team's plate so they can stay focused on dispensing and clinical care.
Patient Concierge runs inbound voice, outbound voice, and digital chat as a single coordinator. Conversations and outcomes route back into MedMe so the chart stays current, and your team stays in the loop on the inquiries that matter.
Used by retail and specialty pharmacies across North America, MedMe's enterprise-grade voice agents launch call campaigns that reach hundreds of patients with just a few clicks, scaling specialty programs and delivery logistics alongside your team.
Inbound voice agents work alongside or in front of your IVR to intercept and resolve routine calls before they reach your counter, filtering out the noise so your team can focus on safe dispensing and top-of-license clinical counseling.
Our digital chat agent provides a conversational experience that greets patients the moment they arrive on your website, answering routine questions and guiding them to the right services.
Trusted by retail and specialty pharmacies across North America. Each use case is built around how your team actually operates, with flexible implementations per pharmacy.
01
Automates scheduling for initial medication drop-offs and handles rescheduling against complex delivery windows.
02
Scales adherence checks and post-consultation follow-ups so every patient gets the touchpoint your team would otherwise miss.
03
Picks up patient calls and resolves common inquiries naturally over voice or text. Items that need your team route directly into your dispensary workflow.
04
Handles routine questions like store hours and "is my script ready?", and redirects clinical inquiries to your pharmacists.
05
Patients can book appointments by phone or web, and outbound campaigns can run targeted booking outreach (flu season, MTM, follow-up reviews). Bookings sync straight into your MedMe calendar.
06
Picks up the line when your team is busy or the pharmacy is closed, then summarizes every conversation and flags only the items that need a human follow-up.
Voice and chat conversations stay inside the scope your protocols define. Custom conversational logic is built with your team to reflect the way your pharmacy talks to patients, with controlled escalation back to your pharmacists when a conversation needs them.
A 20-minute walkthrough on a live Patient Concierge call. We will configure a campaign for your service mix, dial it on a test number, and let you listen to the conversation end to end.