PATIENT CONCIERGE
Your new patient communications coordinator
Meet your dedicated AI agent - a seamless extension of your team that manages routine patient touchpoints to unlock pharmacy capacity.
Answers inbound phone calls and handle inquiries such as refills, store hours, appointment booking and more
Automate outbound phone calls to coordinate medication delivery, scale treatment adherence checks, post consultation follow ups and more
Deploy digital chat agents for 24/7 website support, instantly answering patient questions and routing complex inquiries to your team
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End the manual outreach loop
Used by retail and specialty pharmacies across North America, MedMe’s enterprise grade AI voice agents automate the phone tag, launching call campaigns that reach hundreds of patients with just a few clicks. Scale your specialty programs and delivery logistics without adding a single hour to your payroll.
Offload the constant ring so your team can focus on care
Stop letting the phone interrupt your workflow. Our inbound voice agents can augment or replace your IVR to intercept and resolve routine calls before they ever reach your counter, filtering out the noise so your team can focus on safe dispensing and top-of-license clinical counseling.
Reach patients where they are
Our digital chat agent provides an intuitive, conversational experience that greets patients the moment they arrive on your website, answering their clinical questions and guiding them to the right services in real-time.
Designed for pharmacies
Your new patient communications coordinator, customized to your unique workflows. Trusted by retail and specialty pharmacies across North America.
Delivery coordination & logistics
Automates scheduling for initial medication drop-offs and handles rescheduling against complex delivery windows.
Automated adherence & follow-ups
Effortlessly scales refill reminders, adherence checks, and post-consultation follow-ups.
Seamless refill management
Patients can initiate refill requests naturally via voice or text. These requests flow directly into your dispensary workflow, eliminating manual entry and reducing transcription errors.
Top-of-license triage
Answers routine questions (hours, "Is my script ready?") and only redirects clinical inquiries to pharmacists.
Appointment booking
Patients can book appointments over the phone or web; appointments sync instantly into your MedMe calendar.
24/7 patient support & availability
Ensure your patients always have a point of contact, even during peak rushes or after hours. Your AI coordinator provides instant answers and support when your team is busy or the pharmacy is closed.
Actionable call summaries
Summarizes patient responses and flags only the actionable data for your team to review.
Secure voice agent architecture
Our unique voice agent architecture prevents unauthorized information disclosure and is specifically designed to keep conversations safe and strictly within clinical scope, enforcing controlled escalation paths for reliable patient interactions.
Dual-layer health & telecom compliance
We make compliance easy, aligning your patient engagement with both healthcare privacy standards (HIPAA/PIPEDA) and the AI communication laws (TCPA, FCC, CRTC) required for safe, professional outreach.
Custom conversational design
Tailored logic and tone built by our team to reflect your specific clinical protocols.
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