PATIENT CONCIERGE
Your Pharmacy’s Front Desk, Automated
MedMe’s Patient Concierge handles patient calls from start to finish, booking, intake, and questions, without pulling staff away from care.
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Patients book themselves
No menus. No hold music. No button-pressing. Patients simply call, speak naturally, and Patient Concierge finds a pharmacy, checks service availability, and books the appointment, without involving your team.
Screen patients during the call, no extra steps
Patients are automatically guided through service-specific eligibility screening as part of the same conversation. Only eligible patients proceed to booking, helping you avoid appointment errors and last-minute surprises.
Complete patient intake before the visit
Demographics, medical history, consent, and service-specific questions are all collected conversationally over the phone, no forms, no paperwork. Patients arrive fully prepared, and your team is ready to deliver care right away.
Helpful answers, without hold times
Patients get immediate answers to common questions like hours, services, and pricing without tying up your team. When more help is needed, Patient Concierge routes the call directly to your staff, no IVR trees or static.
Patient Engagement, without sacrificing valuable staff time
Automated outbound calls for follow-ups and reminders to help patients stay on track with medications and appointments. Not everyone likes texting or emailing; voice agents offer a familiar, convenient way to connect with the pharmacy.
Enable provider-facing calls, without having to hold
Deliver or collect the information you need without spending another second on hold — whether it’s making calls to the doctor’s office, another pharmacy, or even an insurance company.
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