Frequently Asked Questions
How do I change my plan?
We currently offer three plans: Scheduler Only, Monthly, and Annual. We also have discounts for pharmacies that are part of certain participating banners. If you are currently a customer, you can update your subscription by emailing us at firstname.lastname@example.org.
If I update my plan, when will the change be effective?
Our billing cycle follows the calendar month. It starts on the first day of each month, and ends on the last day of each month. All changes will be effective the next billing cycle (e.g. if you request a change on August 19, the change will take effect starting September 1).
How do I add more modules or features?
If you would like to request an add-on module or feature to be installed to your account, please write to us at email@example.com.
What happens if I add a module but I don’t use it that month will I still be charged?
No, you will be free of charge if you haven’t used that add-on module.
If I’m on the Scheduler Only plan, can I still send patients intake forms?
The Scheduler Only plan includes up to 100 pharmacist-booked appointments per month, including the checkbox option to “Include link for patients to fill out intake documentation” at the time of appointment creation. Please review this help center article for more information on how to book patients as the pharmacist.
When will I get charged?
We will charge your credit card on file on the first day of the following month (e.g. your August bill will be charged September 1st).
How do I check my billing information?
You can access the ‘Billing Page’ directly on your MedMe portal in the left-hand menu. You can find your pricing plan, your up-to-date usage details, and your estimated upcoming bill on that page.
I’m part of a pharmacy banner, how do I access my banner discount?
Your banner discount is directly applied to your pricing plan. If you have further questions, please feel free to reach to us at firstname.lastname@example.org.